FAQs

1. What's your brand philosophy?

Our brand is dedicated to offering high-quality, handmade press-on nails. Each set is crafted with care, featuring unique designs and meticulous artistry, allowing you to express your individuality with confidence and style.

2. Is the press-on nails reusable?

Press-on nails are generally reusable, especially with jelly Sticky Tabs. Just ensure you fully remove any adhesive after each use to maintain quality for future wear.

3. How long is the order processing time?

Orders placed before 11 am are typically processed the same day, with a maximum processing time of 48 hours.

4. How soon can the order be delivered?

Shipping generally takes 3-10 business days.

5. Do you offer international delivery?

Currently, we don’t offer international shipping, but we plan to expand to the USA, New Zealand, and China in the future. Stay tuned!

6. If there is a problem with the product, can I return or exchange it? What is the return policy?

If there’s a quality issue, please contact us at renllanails@gmail.com. We offer free returns within 7 days of delivery. Exchanges are currently unavailable. For more details, please see our return policy.

7. How do I contact customer service for order or product issues?

For order or product issues, reach us at renllanails@gmail.com, and we’ll respond within 24 hours.